Privacy Policy

1. Who We Are

MACV Trading Service Import Export Company Limited ("MACV", "we", "us") operates the website at macv.com. We provide OEM and ODM merchandise sourcing services to brands across the US and EU. This policy explains how we handle personal information collected through our website and business operations.

2. Information We Collect

We collect information you provide directly, including:

• Name and contact details (email, phone number, company name) submitted via our quote or contact forms
• Project details such as product requirements, quantities, and timelines
• Communication records from email or other correspondence with our team

We may also collect basic technical data such as IP address and browser type through standard web server logs, solely for security and operational purposes.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote requests and business inquiries
• Manage ongoing orders and communicate production updates
• Send relevant product information or updates you have requested
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing

Your information may be shared with manufacturing and logistics partners strictly as required to fulfil your order. These parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose. We may also disclose information where required by law or government authorities.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Inquiry and order records are typically retained for up to 5 years for accounting and compliance purposes.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. EU residents have rights under the General Data Protection Regulation (GDPR). US residents in applicable states may have rights under local privacy laws.

To exercise any of these rights, please contact us at sales.macv@gmail.com. We will respond within 30 days.

7. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us: